The Public Inquiry into the Earthquake Commission does not have a mandate to address unresolved claims with the Earthquake Commission. If you are seeking support and advice as it relates to your claim, the following options may be useful to you:
The Canterbury Earthquakes Insurance Tribunal was formally launched in June 2019 to help "resolve Canterbury earthquake insurance disputes in a fair, speedy, flexible and cost-effective way". If you have an unresolved claim with an insurer, you can learn more and apply here(external link).
The following provided by the GCCRS: The Greater Christchurch Claims Resolution Service (GCCRS) can support you with a free to access, impartial pathway to settle your unresolved residential earthquake claim.
GCCRS does more than provide advice; it coordinates the resolution of your claim. You will have one point of contact – a settlement support broker – who will work with you to ensure you’re accessing the right agency, resources and support mechanisms to settle your claim.
Your settlement support broker works with you, and is independent of insurers and EQC. That means they can have those difficult conversations on your behalf, and work with the agencies involved in your claim to put you on the right path.
When you register with GCCRS, the latest technical reports and advice held by EQC and/or Southern Response will be loaded on our online homeowner claim portal, along with the contact details of who is handling your claim in each agency. You can see the status of your claim, who is doing what and when it is happening, whenever you want to check your claim’s progress.
GCCRS will give you access to specialist services panels such as legal facilitation and determination services, and engineering assessments. We can also provide connections to wellbeing and psychosocial support where required.
Get more information at www.gccrs.govt.nz(external link). Alternatively, you can phone GCCRS on 0508 624 327, or visit the GCCRS office at 161 Cashel Street in Christchurch.
If you are outside of Greater Christchurch and need support with your claim, an option may be the Residential Advisory Service. Find out more here(external link).